Everything you need to know about ShipPlug

ShipPlug monitors every FedEx and UPS shipment on your account and automatically files refund claims when packages arrive late. Our experts also review your shipping data and negotiate better rates with your carriers and your 3PL. You keep shipping the way you do today while we find the savings.

ShipPlug works with any business that has its own FedEx or UPS account and spends $100,000 or more a year on shipping. We work with all kinds of brands. Some examples include apparel, cosmetics, auto parts, coffee, pet supply, footwear, healthcare, and nutrition.

Yes. ShipPlug only gets paid when you save. We take a share of the savings we deliver, so if we don't lower your costs, you don't pay anything.

ShipPlug clients save an average of 30% on their FedEx and UPS rates, and some save more than 50%. Your savings depend on your volume, service mix, and current contract.

No. ShipPlug works with your existing FedEx and UPS accounts and your current 3PL. Nothing about how you ship changes.

Yes. FedEx and UPS offer money back guarantees on eligible services, so a late package can qualify for a refund on its shipping cost. You have 15 days to file a claim, and the carriers don't issue refunds automatically. ShipPlug monitors every package and files eligible claims for you, so none slip past the deadline.

Yes. Carrier rates are negotiable, and businesses that ship $100,000 or more a year usually have room to save. ShipPlug's experts negotiate better terms with FedEx and UPS on your behalf. We can also lower the rates you pay through your current 3PL, even if you're happy with them.

Most parcel tools sell you a subscription and leave the work to your team. ShipPlug is free to use. Our experts negotiate your rates, refunds are recovered automatically, and you only pay on savings we deliver.

SmartAuditing is ShipPlug's expert review of your shipping data to find where you're overpaying. Our team looks at your rates, services, and surcharges to show where your costs should be lower.

DIM weight, or dimensional weight, is how carriers price packages by size instead of actual weight. Carriers calculate it by multiplying length by width by height, then dividing by a set number, often 139, and they bill whichever weight is higher. Oversized boxes for light products can quietly raise your costs.

The General Rate Increase, or GRI, is the yearly price increase FedEx and UPS apply to their shipping rates. It is usually announced in the fall and takes effect in early January. A negotiated contract can soften its impact on your costs.

You have 15 days to file a claim for a late FedEx or UPS shipment. ShipPlug files eligible claims automatically, so you never have to track the deadline yourself.